Users Loyalty

Service Description

Your growing SaaS needs to reduce churn and impress the investors. Let's dive in into your users' loyalty... What is in the LOYALTY package? - 5 x 60 min interviews with your users/customers - Online working session (5 hours) with your team to present the test results ​ Deliverables: - PPT Report with insights and actionable recommendations - Video summary with illustrations of behavior patterns - Lunch and learn style workshop with your team to explain the findings and inspire the improvement ​ What's included: Briefing with your team on exact questions, path, methodology, prompts, stimuli, and target users Recruitment and incentives, scheduling of the interviews, 5 x 60min video tests (zoom screen-share guided observation), with recordings provided Full analysis with Insights and Recommendations delivered as a PowerPoint report with key takeaways visualized and explained, short videos with an illustration of key user experience paths, and stacks Excel spreadsheet with a full list of bugs (or any other bug reporting system) 5 follow-up requests are available if one needs to review the videos and dig deeper into certain issues